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FAQ

  • Do you offer remote support?
    We do offer online consultation to help diagnose what your repair might be, however, we do not do remote support for software-related issues (e.g., virus removal, OS updates, data backup)
  • Do you charge a travel fee?
    Repairs within our service area have no extra travel cost. Locations outside our standard zone may incur a small fee, which we’ll confirm before booking.
  • What services do you offer?
    We provide on-site repairs for phones, tablets, and laptops, including screen replacements, battery swaps, software troubleshooting, water damage repair, charging port fixes, and more. We come to you for convenience!
  • How quickly can you arrive for a repair?
    We offer same-day or next-day appointments, depending on availability. Emergency services may be available for an additional fee.
  • Do I need to provide any parts for the repair?
    No, we source high-quality parts for all repairs.
  • Can I watch while you repair my device?
    Absolutely! We encourage transparency. Our technicians will explain the process and answer any questions you have.
  • How do I book a repair?
    You can book by calling/texting us. You can also book via our website or email. We’ll confirm your location, device issue, and schedule a convenient time for our technician to visit.
  • How long does a typical repair take?
    Most screen or battery replacements take 30–60 minutes. Complex issues (e.g., motherboard repairs) may take longer, and we’ll provide a time estimate upfront.
  • Will water damage void my warranty?
    Most manufacturer warranties don’t cover liquid damage.
  • Can you fix water-damaged phones, tablets, or laptops?
    Yes! We specialize in water damage repair, including corrosion cleaning, component replacement, and diagnostics. Success depends on how quickly you act—power off the device immediately and avoid charging it.
  • How long does water damage repair take?
    We need 24–48 hours to properly clean, dry, and test the device. Rushing the process can cause further damage.
  • What should I do if my device gets wet?
    Turn it off (do NOT charge it). Dry the exterior with a towel. Remove SIM/memory cards. Schedule an appointment with us ASAP —the faster we treat it, the better the chances of recovery.
  • Can rice fix my water-damaged device?
    No! Rice doesn’t prevent corrosion—it’s a myth. Professional cleaning is the only reliable solution.
  • Is there a diagnostic fee?
    No, diagnostics are free for all devices. We only charge if you proceed with the repair.
  • How much do repairs cost?
    Prices vary by device and issue. We offer free diagnostics and upfront pricing—no hidden fees. Contact us for a quote!
  • Do you offer a warranty on repairs?
    Yes! Most repairs come with a 90-day warranty (exclusions apply for accidental damage or liquid exposure after repair).
  • Will my data be safe during the repair?
    Yes, we prioritize data security. However, we recommend backing up your device before any repair (we can assist with backups if needed).
  • Do you recover lost data?
    No, we do not recover lost data, however we do fix devices so you can recover any unsaved data
  • Do you offer military discounts?
    Yes! With valid proof, we do offer discounts to our military members.
  • Do you offer discounts for multiple devices?
    Yes! Ask us about family or business discounts if you have multiple devices needing repair.
  • What payment methods do you accept?
    We accept cash, credit/debit cards, mobile payments (e.g., Apple Pay, Google Pay) and transfers (e.g., Venmo, Zelle). Payment is due after the repair is completed.
  • Do you offer emergency repairs outside business hours?
    Yes, for urgent cases (e.g., business-critical devices), we provide after-hours service for an additional fee.
  • What brands do you repair?
    We service Apple, Samsung, Google, Huawei, Microsoft, Dell, HP, Lenovo, and more—both new and older models.
  • Can you repair devices other than phones, tablets, and laptops?
    We specialize in mobile and laptop repairs but may assist with other electronics (e.g., gaming consoles, smartwatches)—contact us for details.
  • What if mt device can't be fixed?
    If a repair isn’t cost-effective, we’ll advise you honestly and may offer trade-in or recycling options.
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